Shipping & Delivery

Date: 08/07/2026

At Dee Silks, we are committed to delivering your orders safely and on time. Please read our Shipping & Delivery Policy to understand how we process and ship your purchases.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders are processed Monday through Saturday, excluding public holidays.
  • During peak seasons, festive periods, sales, or promotional events, order processing may take slightly longer.

Once your order has been processed and shipped, you will receive a confirmation email or SMS with your tracking details.

Shipping Within India

  • We offer shipping across India through trusted courier partners.
  • Estimated delivery time is 3–7 business days, depending on your location.
  • Delivery timelines are estimates and may vary due to courier operations, weather conditions, remote locations, or other unforeseen circumstances.

International Shipping

We offer international shipping to selected countries.

  • Delivery typically takes 7–15 business days, depending on the destination and customs clearance.
  • International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.
  • Customs clearance may occasionally result in delivery delays beyond our control.

Shipping Charges

  • Shipping charges, if applicable, will be calculated and displayed during checkout before payment.
  • We may offer free shipping on eligible orders as part of ongoing promotions or based on minimum order values.

Order Tracking

After your order has been shipped, you will receive tracking information via email or SMS.

You can use the tracking number to monitor your shipment through the courier partner's website.

Delivery Attempts

Our courier partners typically make multiple delivery attempts.

If delivery cannot be completed due to an incorrect address, recipient unavailability, or refusal to accept the package, the shipment may be returned to us. Additional shipping charges may apply for reshipping.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

Dee Silks is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided during checkout.

Damaged or Tampered Packages

If your package appears damaged or tampered with at the time of delivery:

  • Do not accept the package if possible.
  • Take clear photographs of the package.
  • Contact our customer support within 24 hours of delivery with your order details and photographs.

We will investigate the issue and assist you with an appropriate resolution.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Customs inspections
  • Courier service disruptions
  • Other events beyond our reasonable control

Dee Silks is not liable for delays caused by third-party shipping providers or circumstances beyond our control.

Lost Shipments

If you believe your shipment has been lost in transit, please contact us within 7 days of the expected delivery date.

We will coordinate with the courier partner to investigate and resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Dee Silks

Email: deesilksofficial@gmail.com 

Phone:+91 9008367347